Check Your Eligibility

Confirm all of the following apply to your situation before continuing.

My flight departed from within the EU, or was operated by an EU-based airline

I was not informed of the cancellation at least 14 days before departure

I did not voluntarily give up my seat

The disruption was not caused by extraordinary circumstances (e.g. severe weather, political unrest, or security threats)

My travel documents were valid — they were not the cause of any issues